From scattered enquiries to one follow-up flow
The friction
Website forms, calls and social messages are handled separately, so response times vary and ownership is unclear.
A better flow
- 1Capture every enquiry in one place
- 2Assign the right person automatically
- 3Send prompt, personal acknowledgement
- 4Track source, status and outcome
Expected operational outcome
A consistent enquiry process with fewer missed leads and clearer performance data.